What Happens at Your Initial Consultation?

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Hi, I’m Dr Michael Cai, the principal dentist of Pitt St Dental Centre here in Sydney CBD.

In this video, I will walk you through the initial consultation process here at Pitt Street Dental Centre.

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First, you’d be welcomed by our lovely reception team. You can relax in our spa-like waiting area. 
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Soon we’ll come and greet you, and invite you to the consultation room, where we will spend the time to learn about your concerns, as well as what you want to achieve with your smile. We’ll also go into detail about your medical history and dental experiences, especially if you have dental anxiety.

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Then we will get you onto the dental chair and look inside your mouth. We’ll possibly take some photos and x-rays. Depending on the treatment you are after, we’ll do a 3D intraoral scan.

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Then we will take you back to the consultation room to go through the diagnosis, discuss what the plans are, what the risks are, how much it’s going to cost, and how long it takes to finish the treatment. We’ll give you all the options, followed by a written plan. So you know exactly what’s going on.

What Happens at Your Initial Consultation Pitt Street Dental Centre

The first consultation will usually take 45 minutes to an hour.

Unless emergency treatment is required, we don’t do any treatment on the first day.

When you are ready to move forward, we will schedule the next appointment for the treatment.

As you can see, it is a very simple and transparent process. You are always in control, and you will have all the options to help you make an informed decision. 

So if you like the sound of our approach, we would love to take care of you and your family.

Simply call us on 02 9223 4767, complete the form on our website, or send us a DM on social media, and we’ll help you organise a smile consultation. See you in the next video.


The content has been made available for informational and educational purposes only. Pitt Street Dental Centre does not make any representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the content.

The content is not intended to be a substitute for professional personal diagnosis or treatment. Always seek the advice of your dentist or another qualified health provider with any questions you may have regarding a dental or medical condition. Never disregard professional advice or delay seeking it because of something you have read or seen on the Site.

Services We Mentioned:

Emergency Dentistry-Pitt Street Dental Centre
Emergency Dentistry
Smile Makeovers-Pitt Street Dental Centre
Smile Makeovers
Initial Consultation-Pitt Street Dental Centre
Initial Consultation
General Dentistry-Pitt Street Dental Centre
General Dentistry
Dental Prices Sydney - Pitt St Dental Centre
Dental Payment Plans Sydney - Pitt St Dental Centre

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Kristen K.

I have been going to Dr Cai for almost two years and each time I visit he and the staff are so lovely and professional. I cannot recommend them enough.

Nikki J.

Best dentists I have ever been to. I even travelled to Pitt Street Dental when we lived interstate to see them. Very capable, thoughtful and kind dentists and team.

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